AI, MADE USEFUL · 10 WAYS AI CAN HELP YOUR BUSINESS
Get answers from your own business knowledge
Connect approved business sources so staff can find answers across documents and tools without knowing which folder swallowed them.
ChatGPT PluginsCompany KnowledgeGoogle Drive
START HEREFive steps.
Five steps.
No sorcery required.
The aim is a useful result, not an impressive conversation with a robot.
Choose a narrow knowledge problem first.
Identify the approved source documents and who may access them.
Connect the relevant app or knowledge source where your plan supports it.
Test with questions whose answers you already know.
Require citations or source links for important answers and fix stale source material.
Try this prompt
Using only our connected approved sources, answer: [question]. Cite the source for each important claim. If the sources disagree or do not answer it, say so.
How you know it worked
Staff can retrieve a correct, sourced answer faster than manually searching the same approved material.
Keep a human in charge. AI can be wrong, incomplete or overconfident. Check important facts, prices, legal/financial/medical information, customer promises and anything irreversible.
Useful links
Feature availability can vary by ChatGPT plan, region, workspace and app version. This guide was researched and checked on 18 September 2026.